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Privacy Policy

1. Introduction

Grabdeals (ABN 80 404 366 839)  operates the website https://grabdeals.odoo.com ( and is committed to protecting your privacy.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What information we collect

We may collect the following types of personal information when you use our Site or purchase our products:

  • Contact details: name, email address, phone number, billing and delivery address.

  • Account details: username, password, order history, communication preferences.​

  • Order and payment information: items purchased, order value and date, chosen payment method (note: payment card details are collected and processed by our secure payment providers Stripe and Afterpay, not stored in full on our servers).

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, time and date of visits, referring pages.

  • Marketing and communications data: your preferences for receiving marketing from us and your communication history with us.​

3. How we collect information

We collect personal information in several ways:

  • Directly from you when you browse the Site, create an account, place an order, contact us, or subscribe to our marketing.​

  • Automatically through cookies and similar technologies when you use the Site.

  • From third parties such as payment processors (including Stripe and Afterpay), delivery partners and analytics providers, where permitted by law.

4. Use of cookies

We use cookies and similar technologies to:

  • Enable core website functions such as shopping cart and checkout.

  • Remember your preferences and improve your user experience.

  • Analyse Site traffic and performance.

You can change your browser settings to refuse cookies, but this may affect the functionality of the Site.​

5. Why we collect and use your information

We may collect, hold, use and disclose your personal information for the following purposes:

  • To operate and provide the Site, including processing your orders, payments (via Stripe, Afterpay and other methods we may offer) and deliveries.

  • To create and manage your account, including customer support and responding to your enquiries.​

  • To send you transactional communications, such as order confirmations, shipping updates and account notifications.​

  • To send you marketing communications (where you have opted in or where permitted by law) about products, offers and promotions that may interest you, and to manage your marketing preferences.

  • To improve our products, services and user experience, including performing analytics and research.

  • To comply with legal obligations, resolve disputes and enforce our agreements.

6. Legal bases for processing (if you sell to EU/UK residents)

If we offer goods or services to individuals in the European Union or United Kingdom, we process personal data on the following legal bases:

  • Performance of a contract (for example, to process and deliver your order).​

  • Compliance with legal obligations.​

  • Our legitimate interests (for example, to improve our services and prevent fraud), provided these are not overridden by your rights.​

  • Your consent, where required for certain types of marketing or cookies.

7. Disclosure of your information

We may share your personal information with:

  • Service providers who help us operate our business and the Site, including:

    • Payment processors such as Stripe and Afterpay.

    • Logistics and delivery partners.

    • IT, hosting, security, analytics and email service providers.

  • Professional advisers such as lawyers, accountants and auditors.

  • Law enforcement, regulators or other third parties where required or authorised by law.​

Where we disclose personal information to third-party service providers, we require them to use it only for the purpose of providing services to us and to handle it in accordance with applicable privacy laws.

8. Overseas disclosures

Some of our service providers or data storage systems may be located outside Australia (for example, cloud hosting or payment gateways).

Where reasonably practicable, we will ensure that any overseas recipients comply with privacy standards that are substantially similar to the Australian Privacy Principles.

9. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures include technical safeguards (such as encryption, access controls and secure servers), organisational controls and regular review of our security practices.

10. Data retention

We keep personal information only for as long as needed for the purposes described in this policy or as required by law.

When we no longer require the information, we will take reasonable steps to delete or de-identify it.

11. Direct marketing and your choices

We may use your contact details to send you marketing communications about our products, special offers and promotions, where you have consented or where otherwise permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details below.

12. Accessing and correcting your information

You may request access to the personal information we hold about you, subject to some exceptions allowed by law.

If any information is inaccurate, out of date, incomplete or misleading, you may ask us to correct it, and we will take reasonable steps to do so.

13. Privacy complaints

If you have any concerns or complaints about how we have handled your personal information, please contact us using the details below and provide full details of your concern.

We will respond to your complaint in a reasonable time and work with you to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Children

Our Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.​

If you believe we have collected information about a child, please contact us so we can delete it where appropriate.​

15. Links to other websites

Our Site may contain links to websites we do not operate or control.​

We are not responsible for the privacy practices of those websites and recommend you review their privacy policies.​

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements or other reasons.

The updated version will be posted on this page with an updated “Last updated” date and will take effect when published.

17. Contact us

If you have any questions, requests or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at: